Briefing Papers
Winning And Managing Sales
This briefing paper will help the reader improve the planning and management of sales, both direct business to business, and through distributors.
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Best Practice to Build Teams
The purpose of this briefing paper is to recommend a combination of tools and techniques to consider in order to improve the productive cooperation of people inside and outside the business.
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Supporting and Retaining New Managers
The aim of this briefing paper is to enable employers to minimise the time taken to apply the skills of incoming employees and to reduce the risks of costly mistakes during probationary or “honeymoon” periods.
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Best Practice Quality Management
Investors In Excellence (IIE) is a management tool based on the internationally recognised benchmark of best practice, The Business Excellence Model. It helps managers review and clarify their key actions and results to achieve their goals at work.
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Managing Yourself
This briefing guide focuses upon some key issues associated with managing yourself. Topics include goal-setting, controlling workflow, developing mind and body, managing stress and ethical dilemmas.
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Improving Client Relationships With Consulting Support
The aim of this guide is to describe vital steps to improve customer relations. The international management advisor Stephen Covey described one of the Seven Habits of Successful People as...
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Developing Your Skills Mind and Body
To achieve personal objectives it is necessary to analyse another fundamental resource for achieving them – yourself
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Matrix Management For Flexible European Companies
Across Europe downsizing has stimulated the use of contingency workers in all sectors and at all levels of business, from clerical staff to board directors. At the same time improvements...
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Values Sustain Value
This is a best practice briefing paper on the benefits of clarifying organisation values. This article describes for senior managers a subject which, if misunderstood, can cause damage to themselves,...
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Using The HR Balanced Scorecard
The HR Balanced Scorecard is a framework developed by Kaplan and Norton in Harvard USA which balances the value of strategic inputs ("leading indicators") with financial outputs ("lagging indicators") to...
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Developing People With Outdoor Experiential Learning
The purpose of this briefing paper by Clive Bonny is to advise on his benchmark processes and outcomes when using OEL as a means to improve team and individual effectiveness....
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Personality Profiling
The use of personality profiling instruments has long been established as a method to assist in analysing people’s suitability for particular roles and their development needs. The most common application...
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Corporate Social Responsibility And The Investors In Excellence Standard
The Investors in Excellence standard is an international benchmark to help organisations develop policies, systems and practices to manage risks so they meet the needs of all stakeholders: customers, employees,...
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Applying Ethics In Organisations
This article was co-authored by Clive Bonny and Chris Moon and has been extracted from the conclusions in the book Business Ethics published by The Economist. There is evidence that...
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Creating An Environment To Retain Good People
This is a briefing paper to highlight areas of best practice available assisting in the recruitment and retention of employees. The aim is to highlight where new processes are creating...
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