Business Diagnostics
The following downloads are examples of the kinds of business diagnostic tools we are able to provide. Please contact us for more information and additional tools. These examples are reproduced from Compendium Of Questionnaires And Inventories by Sarah Cook, Gower, Aldershot.
Action Planning
Action plans are a well used instrument in the manager's and training professional's toolkit. However, many plans look good on paper but are never implemented. Use this checklist to ensure that your future actions are planned effectively. Download the Action Planning checklist [PDF]
Counselling Style
Counselling is a skill which a manager can use to help other people resolve their own problems. Use this exercise to identify how you respond when people come to you with problems or issues.
Download the Counselling Style exercise [PDF]
Creativity
This self-assessment is designed to help you learn more about your creative environment and how you operate within it. It will highlight barriers to being creative.
Download the Creativity self-assessment [PDF]
Customer Focus - Individuals
This self-assessment will define your orientation towards customers – both internal and external to your organization. The results will tell you how you may be perceived by your customers.
Download the Customer Focus – Individuals self-assessment [PDF]
Customer Focus – Organisations
This self-assessment is designed to help you discover the degree to which your organization is customer-oriented. It is best undertaken by people from different parts of an organization in order to compare perceptions. Download the Customer Focus – Organisations self-assessment [PDF]
Customer Satisfaction
These two questionnaires can be used to gain feedback from customers on the service that you provide. Questionnaire A involves service over the telephone. Questionnaire B involves service received face-to-face. Download the Customer Satisfaction questionnaires [PDF]
Delegation
Delegating helps managers make best use of their time. It also gives individuals opportunities to develop. This questionnaire will help you assess how well you delegate tasks to your team. Download the Delegation questionnaire [PDF]
Employee Attitudes
Use this survey to evaluate how much people enjoy working for your
organization.
Download the Employee Attitudes survey [PDF]
Empowerment
Empowerment – devolving responsibility to your team for decisions affecting their work – increases team members' involvement and commitment. Use this self-assessment to determine how well you empower your staff.
Download the Empowerment self-assessment [PDF]
Written Communication
Use this checklist to ensure that what you have written is clear, informative and easy to read.
Download the Written Communication checklist [PDF]