Case Studies
Case Study Downloads
Various case studies available to download in PowerPoint or PDF formats.
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Improving Client Relationships With Sustainable Support
The aim of this guide is to describe vital steps to improve customer relations.
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Applying Best Practice in Project Evaluation
This case study describes how a partnership of industry stakeholders applied best practice in evaluating a publicly-funded project.
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DTI Innovation Interim Management: Sound Approach With Klenz-Pod
This case study shows how a business with an innovative idea for a new product used innovative interim management support to move from a concept to a comprehensive risk assessed project plan.
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Applying Action Learning To Design and Deliver Customer Service
This case study summarises how SMP’s Clive Bonny led a programme in partnership with the client to embed successful customer service improvements across a team of 250 direct marketing and telemarketing staff and managers.
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Using A Competency Framework To Create Success
This case study shows the benefits of an organisation introducing a competency framework with external support to help their workforce achieve high performance standards.
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Best Practice For Business Development Training
The purpose of this case study is to show best practice being applied to improve business development skills.
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Innovative Coaching For Top Performers
The purpose of this case study is to share best practice on how an already successful FTSE 100 organisation produced a high return on a small investment in coaching its...
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Improving Client Relationship Management (CRM)
This case study aims to show how external advice helped a high technology company develop new customer-focused strategies and increase new business.
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Matrix Management
Tomorrow's successful European company needs matrix management if it is to survive. This case study is a real example of a company achieving that management style, even if it was...
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The Synergy Of Success
The aim of this case study is to show how ideas can be transformed into creative enterprise through effective partnership.
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Try Before You Buy
This case study describes how an organisation used Interim Management to identify substantial cost-savings and at the same time create a catalyst for organisation development.
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Mentoring For Improvement
The aim of this case study is to show how an organisation can design an internal mentoring service to improve management development, retention and internal operations.
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Presenting With Presence
How to win an audience by improving presentation skills before and during a major client bid.
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Benchmarking CSR To Improve The Bottom Line
The aim of this case study is to show how benchmarking corporate social responsibility improves the bottom line. The principles described below relate to most organisations facing challenges to implementing...
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A Strategy For Change Using The Balanced Scorecard
The aim of this case study is to show how a small business successfully re-branded their offer in a competitive market with a few activities highly focused on internal and...
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A Planned Approach To Internal And External Challenges
The aim of this case study is to show how a chief executive is involving the management team to appraise their own organisation and help create a strategy to maintain...
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Using Values To Add Value To Sales
This case study shows how to apply the values of Partnership to grow new business with improved teamwork.
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Improving Customer Service
The aim of this case study is to highlight how a business improved its customer service ethos through its commitment to apply best practice HR development principles. The Organisation A...
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Independent Project Evaluation
A South-East Media Training Consortium undertook an ambitious £600,000 sector development project, with support from the South-East Economic Development Agency and the European Social Fund. The project comprised four linked...
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External Consultancy Improves Market-Leading Position
The aim of this case study is to show how a market leader in manufacturing and retail has taken advantage of external consultancy support service to improve its position as...
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A Benchmark Programme For International Retailer
This case study shows how Elizabeth Arden used a benchmark programme to improve internal communications, planning and people performance.
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Improving Internal Communications And Management Processes
The aim of this case study is to show how an organisation used an international quality benchmark to improve its internal communications and management processes. The Organisation The organisation is...
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How Partnering With A Qualified Supplier Delivers Quality
This is a case study on how an organisation successfully applied quality project management principles in partnership with a supplier to improve the performance of its people. It is a...
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Retailing Challenges
This case study examines how a small shop retailer has overcome challenges in a competitive market against big brand City retailers & other smaller local suppliers. Background The owner manager...
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